ventstar 1700 interface glitch?

Posted on
Tue May 02, 2017 2:39 pm
dtich offline
Posts: 798
Joined: Sep 24, 2005

ventstar 1700 interface glitch?

hey guys, i have a ventstar that has been running well for some years, however, after a recent update - not sure which one - the heat status icon is always on and the mode is always returning heat even when it's off or cooling at the time. not sure if there's a tweak i needed to do at some upgrade, but i have changed nothing and this started about 6 months ago and i can't figure it out.

any thoughts? thanks!

the attached scrnshot was taken while the system was cooling, fan and compressor.
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Posted on
Tue May 02, 2017 4:05 pm
jay (support) offline
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Location: Austin, Texas

Re: ventstar 1700 interface glitch?

Try a resync - the equipment state only sends updates to the last controller it was synced with so if that link gets lost you won't see updates. Hopefully just doing a resync will reset that link.

Jay (Indigo Support)
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Posted on
Tue May 02, 2017 4:09 pm
dtich offline
Posts: 798
Joined: Sep 24, 2005

Re: ventstar 1700 interface glitch?

thx jay. have done, couple times. not changing it.

should i pull the ventstar interface and replug it? not sure if that will jiggle anything free...

Posted on
Tue May 02, 2017 4:12 pm
matt (support) offline
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Location: Texas

Re: ventstar 1700 interface glitch?

The equipment states cannot be polled from Indigo, so if Indigo missed the last "heater is off" command then the only way to get it refreshed (in the Indigo UI) is to cycle the furnace so it turns ON then OFF again.

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Posted on
Wed May 03, 2017 8:35 pm
dtich offline
Posts: 798
Joined: Sep 24, 2005

Re: ventstar 1700 interface glitch?

ahhh! so if i turn the heat on and then off it'll update that variable properly??

will try.


thanks!

Posted on
Wed May 03, 2017 9:48 pm
dtich offline
Posts: 798
Joined: Sep 24, 2005

Re: ventstar 1700 interface glitch?

that did the trick, matt. can't believe i lived with that for 6 months without trying the heat on idea... d'oh.


thanks!

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