[SOLVED]Cant get rid of unknown devices even after

I am getting a lot of ghost devices. You can see Unknown Device - Not Erasable when inspecting several devices.

I am having an issue with some ghost devices, and read through several older forum posts, but I am having a mixed bag of success trying to get rid of these ghost devices.

It doesn't seem to matter if the devices are older or newer, but I have mostly ApplianceLincs, SwitchLincs, and On/Off Modules. I am confident in the reset procedure I am using. I have been successful on some of the devices by:

1. Performing a factory reset at the device (usually followed by a long beep and the device turning on)
2. Selecting Define and Sync and going through that process
3. Selecting Re-Sync Links and going through that process
4. Selecting Manage Links and observing the ghost devices are now gone (or not in the problem cases).

Take a look at the following video and the corresponding attached log file:
https://www.dropbox.com/s/z56jpsnkt5uk0 ... 1.mp4?dl=0

The log file also shows where I did a Sync Links on the 2413U.

Added attachment to show some details on my device inventory.

Server Info
Mac Mini OS X 10.11.6
Indigo Server 6.1.11

Thanks,

Chris

[jay (support)]

Hold down the Option key when you click on the Manage Links button and you'll be able to select and delete those links.

[MODERATOR NOTE] moved to the Insteon forum

I should have posted sooner!

Thank you.