Kwikset Smartcode 916

I was really looking forward to the zwave encryption support in Indigo 7. That is one of the two reasons that I paid for the Indigo 7 update (note, the other hopeful fix was also not delivered, see http://forums.indigodomo.com/viewtopic.php?f=104&t=17218).

My immediate problem is that I'm unable to control my Kwikset Smartcode 916 lock. I am able to add it just fine following the instructions for inclusion, but controlling the lock status from Indigo does not take effect. When I do either "Lock", "Unlock", or "Send Status Request" from Indigo, I see a red light indicator light up on the device, but nothing actually happens. Sometimes, Indigo reports no ACK. Sometimes, Indigo reports that the status was actually updated (it was not).

Here are some logs showing the problem, but they don't seem terribly helpful.

Dec 31, 2016, 21:13:23
Z-Wave started controller inclusion mode with encryption

Dec 31, 2016, 21:15:22
Z-Wave controller included module: 004 - Keypad Door Lock
Z-Wave querying module for encryption support
Z-Wave module does not support encryption (sync will continue without encryption)
Z-Wave stopped controller inclusion mode
Z-Wave Syncing - started for "004 - Keypad Door Lock"
Z-Wave Syncing - retrieved module neighbors list: 1
Z-Wave Syncing - assigning return route to "004 - Keypad Door Lock"
Z-Wave Syncing - assigned return route
Z-Wave Syncing - retrieved manufacture and model names: Kwikset - 0090, SmartCode Lock - 00010001
Z-Wave Syncing - retrieved protocol version 3.67, app version 3.37
Z-Wave Syncing - retrieved class hierarchy: Routing Slave : Entry Control : Keypad Door Lock (04 : 40 : 03, base 62)
Z-Wave Syncing - retrieved command classes: 20v1 62v1 63v1 86v1 98v1 72v1
Z-Wave Syncing - retrieved encrypt commands: - none -
Z-Wave Syncing - retrieved capabilities: routing, beaming, security, frequentWaking
Z-Wave Syncing - created device "004 - SmartCode Lock"
Z-Wave Syncing - complete
Z-Wave sent "004 - SmartCode Lock" status request

Dec 31, 2016, 21:16:17
Z-Wave sent "Front Door Lock" lock
Z-Wave sent "Front Door Lock" unlock
Z-Wave sent "Front Door Lock" lock
Z-Wave sent "Front Door Lock" unlock

Dec 31, 2016, 21:16:56
Z-Wave sent "Front Door Lock" unlock
Z-Wave sent "Front Door Lock" lock
Z-Wave sent "Front Door Lock" status request
Z-Wave Error send "Front Door Lock" status request failed

Dec 31, 2016, 21:17:37
Disabling interface "Z-Wave 2.0.34"
Stopping interface "Z-Wave 2.0.34" (pid 900)
Z-Wave closed connection to Z-Stick S2
Stopped interface "Z-Wave 2.0.34"
Enabling interface "Z-Wave 2.0.34"
Starting interface "Z-Wave 2.0.34" (pid 46679)
Started interface "Z-Wave 2.0.34"
Z-Wave connected to Z-Stick S2 interface on /dev/cu.SLAB_USBtoUART (firmware 3.07)
Z-Wave sent "Front Door Lock" lock
Z-Wave sent "Front Door Lock" unlock
Z-Wave sent "Front Door Lock" status request
Z-Wave sent "Front Door Lock" lock
Z-Wave Error send "Front Door Lock" status request failed

Dec 31, 2016, 21:18:44
Z-Wave Syncing - started for "Front Door Lock"
Z-Wave Syncing - retrieved module neighbors list: 1
Z-Wave Syncing - assigning return route to "004 - Front Door Lock"
Z-Wave Syncing - assigned return route
Z-Wave Syncing - retrieved manufacture and model names: Kwikset - 0090, SmartCode Lock - 00010001
Z-Wave Syncing - retrieved protocol version 3.67, app version 3.37
Z-Wave Syncing - retrieved class hierarchy: Routing Slave : Entry Control : Keypad Door Lock (04 : 40 : 03, base 62)
Z-Wave Syncing - retrieved command classes: 20v1 62v1 63v1 86v1 98v1 72v1
Z-Wave Syncing - retrieved encrypt commands: - none -
Z-Wave Syncing - retrieved capabilities: routing, beaming, security, frequentWaking
Z-Wave Syncing - complete
Z-Wave sent "Front Door Lock" status request
Z-Wave Error send "Front Door Lock" unlock failed

I'm sure others more knowledgable will chip in - but it looks like you have added the device without encryption.
Without encryption it'll seem to sync - but it won't response to commands - as you are seeing.
Presumably you'll need to resync with encryption (may need to delete and re-add)

There a few forum users with the same lock:

https://r.tapatalk.com/shareLink?url=ht ... are_type=t

I found with my locks that encryption mode took longer and was more likely to fail depending on distance - but once added (And hand shakes all exchanged) all working well.
Glenn

Glenn

I have this lock and it works fine. I did find syncing it to be a problem at first, but was able to complete it by:

1 making sure I had the latest version of the z-wave plugin. You should look at the other thread referenced here and there's a link to it there.
2 bringing the lock to the computer with the z-stick, partially assembling (i.e., drop in batteries and connect the two sides) it there and then syncing it.
3 making sure the sync (which will take a bit longer than normal z-wave) log shows that there was a successful exchange of encryption keys.

After that I then disassembled the two halves and mounted the lock on the door.

[matt (support)]

Z-Wave Syncing - retrieved encrypt commands: - none -

That means the module wasn't included with encryption on, or the encryption handshake during inclusion failed. So exclude the lock and then try re-including it directly from Indigo with encryption.