Schlage BE469 Lock not reporting when locked manually

Posted on
Mon Dec 26, 2016 5:38 pm
NicholFD offline
Posts: 94
Joined: Nov 22, 2003

Schlage BE469 Lock not reporting when locked manually

I have a couple of Schlage BE469 locks that I just added to Indigo. When they are unlocked manually, Indigo's status is updated. When they are locked manually, Indigo does not show any update (in logs or on the device). If I send a status request after they are locked manually, Indigo's status is updated correctly.

Am I missing something in Indigo or the locks to get the manual lock status updated automatically?

Thanks,
Frank

Posted on
Tue Dec 27, 2016 2:31 am
howartp offline
Posts: 4559
Joined: Jan 09, 2014
Location: West Yorkshire, UK

Re: Schlage BE469 Lock not reporting when locked manually

Turn on Zwave debugging (Interfaces > Zwave > Debugging somewhere)

Then lock/unlock the lock and copy/paste the log from that time.


Sent from my iPhone using Tapatalk

Posted on
Tue Dec 27, 2016 6:54 am
NicholFD offline
Posts: 94
Joined: Nov 22, 2003

Re: Schlage BE469 Lock not reporting when locked manually

I enabled debug logging.

There was some chatter from other devices. I waited a few seconds.

I manually unlocked the lock & confirmed that Indigo reflected the lock was unlocked.

I waited a couple of seconds & manually locked the door. Indigo did not see the door was locked. I then did a Send Status Request in Indigo and Indigo saw the lock was now locked.

Log file with debugging enabled is attached.

Thanks,
Frank
Attachments
Side_Door_Unlock_Lock_zWave_Log.txt
(48.3 KiB) Downloaded 94 times

Posted on
Tue Dec 27, 2016 4:46 pm
matt (support) offline
Site Admin
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Posts: 21417
Joined: Jan 27, 2003
Location: Texas

Re: Schlage BE469 Lock not reporting when locked manually

Hi Frank,

This will be fixed in Indigo 7.0.3. We hope to get it released soon.

Image

Posted on
Tue Dec 27, 2016 4:47 pm
NicholFD offline
Posts: 94
Joined: Nov 22, 2003

Re: Schlage BE469 Lock not reporting when locked manually

Hello Matt,

Awesome! Glad to hear it.

Thanks,
Frank

Posted on
Thu Jan 26, 2017 1:48 pm
matt (support) offline
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User avatar
Posts: 21417
Joined: Jan 27, 2003
Location: Texas

Re: Schlage BE469 Lock not reporting when locked manually

Indigo v7.0.3 is now available and should fix the lock reporting problem you are having.

Image

Posted on
Thu Jan 26, 2017 1:58 pm
NicholFD offline
Posts: 94
Joined: Nov 22, 2003

Re: Schlage BE469 Lock not reporting when locked manually

Thanks!

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