Automatic OBD-II Indigo Plugin

Posted on
Wed Dec 06, 2017 5:44 pm
Dewster35 offline
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Location: Petoskey, MI

Re: Automatic OBD-II Indigo Plugin

Look at their forums... they only have 1 or 2 people answering support questions. I don't think they are a very big organization. Not that I think that is what is actually slowing them down, but getting a larger than usual request may have given them pause.

berkinet wrote:
I can't believe there are that many Indigo users with Automatic hardware, certainly not enough to slow down their entire development support department.

Posted on
Wed Dec 06, 2017 5:51 pm
berkinet offline
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Location: Berkeley, CA, USA & Mougins, France

Re: Automatic OBD-II Indigo Plugin

Dewster35 wrote:
Look at their forums... they only have 1 or 2 people answering support questions. I don't think they are a very big organization. Not that I think that is what is actually slowing them down, but getting a larger than usual request may have given them pause.

berkinet wrote:
I can't believe there are that many Indigo users with Automatic hardware, certainly not enough to slow down their entire development support department.

I have been a customer since their first product and I can say the regular support team is pretty good and usually meets their 2 day response commitment. However, according to the email I posted earlier, the team doing development support is independent from the regular support team. If you read between the lines, the regular support people don't seem too happy about the developer support group.

Posted on
Fri Dec 08, 2017 12:27 pm
berkinet offline
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Re: Automatic OBD-II Indigo Plugin

DVDDave wrote:
Has anyone gotten their approval from Automatic yet? It's been 12 days since I applied and I haven't heard anything since they said my request was received.

I finally reached someone via Twitter and received the following response:
Automatic (via twitter) wrote:
We have a bit of a backlog of requests to get to, they were going to a misconfigured email box that wasn't monitored for some time. Please be patient as we work through it, you'll get a response soon.

Posted on
Fri Dec 08, 2017 1:43 pm
eme jota ce offline
Posts: 522
Joined: Jul 09, 2009
Location: SW Florida

Re: Automatic OBD-II Indigo Plugin

berkinet wrote:
DVDDave wrote:
Has anyone gotten their approval from Automatic yet? It's been 12 days since I applied and I haven't heard anything since they said my request was received.

I finally reached someone via Twitter and received the following response:
Automatic (via twitter) wrote:
We have a bit of a backlog of requests to get to, they were going to a misconfigured email box that wasn't monitored for some time. Please be patient as we work through it, you'll get a response soon.


Useful update. Thanks, Berkinet!

Posted on
Tue Dec 19, 2017 11:07 pm
dgarozzo offline
Posts: 98
Joined: Jan 08, 2009

Re: Automatic OBD-II Indigo Plugin

I had previously communicated with their developer support at the following email addresses:

developer-support@automatic.com
developer@automatic.com

Not sure if that helps. Hopefully your requests get approved soon.

Posted on
Mon Jan 22, 2018 9:01 pm
Dewster35 offline
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Joined: Jul 06, 2010
Location: Petoskey, MI

Re: Automatic OBD-II Indigo Plugin

Bueller.... Bueller....Bueller...

Posted on
Sat Jan 27, 2018 9:20 pm
WonderSlug offline
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Joined: Sep 08, 2017

Re: Automatic OBD-II Indigo Plugin

Still waiting on current_location scope after a couple of weeks. This still the case for most?

Posted on
Sat Jan 27, 2018 9:27 pm
DVDDave offline
Posts: 256
Joined: Feb 26, 2006
Location: San Jose, CA

Re: Automatic OBD-II Indigo Plugin

WonderSlug wrote:
Still waiting on current_location scope after a couple of weeks. This still the case for most?

2 months for me so far.

Posted on
Sat Jan 27, 2018 9:38 pm
dgarozzo offline
Posts: 98
Joined: Jan 08, 2009

Re: Automatic OBD-II Indigo Plugin

Wow. Have you tried sending followup emails to the two email addresses I mentioned? I wonder if there is another way to reach them. Maybe Facebook, Twitter?


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Posted on
Sat Jan 27, 2018 9:59 pm
DVDDave offline
Posts: 256
Joined: Feb 26, 2006
Location: San Jose, CA

Re: Automatic OBD-II Indigo Plugin

dgarozzo wrote:
Wow. Have you tried sending followup emails to the two email addresses I mentioned? I wonder if there is another way to reach them. Maybe Facebook, Twitter?

I just submitted another inquiry.

Posted on
Sun Jan 28, 2018 6:13 pm
WonderSlug offline
Posts: 6
Joined: Sep 08, 2017

Re: Automatic OBD-II Indigo Plugin

Dropped an email to them as well. Hopefully more pressure more action :)

Posted on
Mon Jan 29, 2018 9:04 am
dgarozzo offline
Posts: 98
Joined: Jan 08, 2009

Re: Automatic OBD-II Indigo Plugin

How has the plugin been working as a polling service for you all?


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