Automatic OBD-II Indigo Plugin

Posted on
Wed Dec 06, 2017 5:44 pm
Dewster35 offline
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Location: Petoskey, MI

Re: Automatic OBD-II Indigo Plugin

Look at their forums... they only have 1 or 2 people answering support questions. I don't think they are a very big organization. Not that I think that is what is actually slowing them down, but getting a larger than usual request may have given them pause.

berkinet wrote:
I can't believe there are that many Indigo users with Automatic hardware, certainly not enough to slow down their entire development support department.

Posted on
Wed Dec 06, 2017 5:51 pm
berkinet offline
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Location: Berkeley, CA, USA & Mougins, France

Re: Automatic OBD-II Indigo Plugin

Dewster35 wrote:
Look at their forums... they only have 1 or 2 people answering support questions. I don't think they are a very big organization. Not that I think that is what is actually slowing them down, but getting a larger than usual request may have given them pause.

berkinet wrote:
I can't believe there are that many Indigo users with Automatic hardware, certainly not enough to slow down their entire development support department.

I have been a customer since their first product and I can say the regular support team is pretty good and usually meets their 2 day response commitment. However, according to the email I posted earlier, the team doing development support is independent from the regular support team. If you read between the lines, the regular support people don't seem too happy about the developer support group.

Posted on
Fri Dec 08, 2017 12:27 pm
berkinet offline
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Re: Automatic OBD-II Indigo Plugin

DVDDave wrote:
Has anyone gotten their approval from Automatic yet? It's been 12 days since I applied and I haven't heard anything since they said my request was received.

I finally reached someone via Twitter and received the following response:
Automatic (via twitter) wrote:
We have a bit of a backlog of requests to get to, they were going to a misconfigured email box that wasn't monitored for some time. Please be patient as we work through it, you'll get a response soon.

Posted on
Fri Dec 08, 2017 1:43 pm
eme jota ce offline
Posts: 515
Joined: Jul 09, 2009
Location: SW Florida

Re: Automatic OBD-II Indigo Plugin

berkinet wrote:
DVDDave wrote:
Has anyone gotten their approval from Automatic yet? It's been 12 days since I applied and I haven't heard anything since they said my request was received.

I finally reached someone via Twitter and received the following response:
Automatic (via twitter) wrote:
We have a bit of a backlog of requests to get to, they were going to a misconfigured email box that wasn't monitored for some time. Please be patient as we work through it, you'll get a response soon.


Useful update. Thanks, Berkinet!

Posted on
Tue Dec 19, 2017 11:07 pm
dgarozzo offline
Posts: 96
Joined: Jan 08, 2009

Re: Automatic OBD-II Indigo Plugin

I had previously communicated with their developer support at the following email addresses:

developer-support@automatic.com
developer@automatic.com

Not sure if that helps. Hopefully your requests get approved soon.

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