Dewster35 wrote:Look at their forums... they only have 1 or 2 people answering support questions. I don't think they are a very big organization. Not that I think that is what is actually slowing them down, but getting a larger than usual request may have given them pause.berkinet wrote:I can't believe there are that many Indigo users with Automatic hardware, certainly not enough to slow down their entire development support department.
I have been a customer since their first product and I can say the regular support team is pretty good and usually meets their 2 day response commitment. However, according to the email I posted earlier, the team doing development support is independent from the regular support team. If you read between the lines, the regular support people don't seem too happy about the developer support group.