Ring Doorbell error: runConcurrentThread:

Posted on
Wed Feb 21, 2018 1:54 pm
peteajr offline
Posts: 15
Joined: Jan 22, 2018

Ring Doorbell error: runConcurrentThread:

Anyone know why this is happening and have a solution? Thanks!
Feb 21, 2018, 9:37:13 AM
Ring Doorbell Error Error in plugin execution runConcurrentThread:

Traceback (most recent call last):
File "plugin.py", line 156, in runConcurrentThread
File "/Library/Application Support/Perceptive Automation/Indigo 7/Plugins/Ring.indigoPlugin/Contents/Server Plugin/Ring.py", line 268, in GetDoorbellEvent
File "/Library/Application Support/Perceptive Automation/Indigo 7/IndigoPluginHost.app/Contents/PlugIns/requests/api.py", line 71, in get
File "/Library/Application Support/Perceptive Automation/Indigo 7/IndigoPluginHost.app/Contents/PlugIns/requests/api.py", line 57, in request
File "/Library/Application Support/Perceptive Automation/Indigo 7/IndigoPluginHost.app/Contents/PlugIns/requests/sessions.py", line 477, in request
File "/Library/Application Support/Perceptive Automation/Indigo 7/IndigoPluginHost.app/Contents/PlugIns/requests/sessions.py", line 587, in send
File "/Library/Application Support/Perceptive Automation/Indigo 7/IndigoPluginHost.app/Contents/PlugIns/requests/adapters.py", line 481, in send
ConnectionError: HTTPSConnectionPool(host='api.ring.com', port=443): Max retries exceeded with url: /clients_api/dings/active?api_version=8&auth_token=HsExsxmSM8LU7sVeiU_B (Caused by NewConnectionError('<requests.packages.urllib3.connection.VerifiedHTTPSConnection object at 0x10a5c2790>: Failed to establish a new connection: [Errno 65] No route to host',))

Ring Doorbell Error plugin runConcurrentThread function returned or failed (will attempt again in 10 seconds)

Feb 21, 2018, 9:44:22 AM
Error reflector connection test failed: Reflector connection is currently down.
Error reflector reconnection scheduled in 5 seconds
Reflector restarting reflector connection to https://casa_colorada.indigodomo.net
Feb 21, 2018, 10:44:42 AM
Reloading plugin "Ring Doorbell 0.1.27"
Stopping plugin "Ring Doorbell 0.1.27" (pid 19681)

Feb 21, 2018, 10:44:57 AM
Error process (pid 19681) failed to quit after polite request -- forcing it to quit now
Stopped plugin "Ring Doorbell 0.1.27"
Starting plugin "Ring Doorbell 0.1.27" (pid 20262)
Started plugin "Ring Doorbell 0.1.27"
Ring Doorbell Number of devices found: 1
Ring Doorbell Front Door (id: 4565314)
Ring Doorbell Checking for updates...
Ring Doorbell No updates are available

Posted on
Thu Feb 22, 2018 7:04 pm
mclass offline
Posts: 312
Joined: May 13, 2015
Location: Melbourne, Australia

Re: Ring Doorbell error: runConcurrentThread:

I'm experiencing a similar (but slightly different?) issue with V .1.27 on Indigo V7.1.1 and OSX 10.11.6

Ring Doorbell Error Error in plugin execution runConcurrentThread:

Traceback (most recent call last):
File "plugin.py", line 153, in runConcurrentThread
File "/Library/Application Support/Perceptive Automation/Indigo 7/Plugins/MrSlim.indigoPlugin/Contents/Server Plugin/ghpu.py", line 88, in checkForUpdate
File "/Library/Application Support/Perceptive Automation/Indigo 7/Plugins/MrSlim.indigoPlugin/Contents/Server Plugin/ghpu.py", line 175, in _prepareForUpdate
File "/Library/Application Support/Perceptive Automation/Indigo 7/Plugins/MrSlim.indigoPlugin/Contents/Server Plugin/ghpu.py", line 97, in getUpdate
File "/Library/Application Support/Perceptive Automation/Indigo 7/Plugins/MrSlim.indigoPlugin/Contents/Server Plugin/ghpu.py", line 117, in getLatestRelease
File "/Library/Application Support/Perceptive Automation/Indigo 7/Plugins/MrSlim.indigoPlugin/Contents/Server Plugin/ghpu.py", line 145, in _GET
File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/httplib.py", line 1053, in request
File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/httplib.py", line 1093, in _send_request
File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/httplib.py", line 1049, in endheaders
File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/httplib.py", line 893, in _send_output
File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/httplib.py", line 855, in send
File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/httplib.py", line 1274, in connect
File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/ssl.py", line 352, in wrap_socket
File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/ssl.py", line 579, in __init__
File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/ssl.py", line 808, in do_handshake
SSLError: [SSL: TLSV1_ALERT_PROTOCOL_VERSION] tlsv1 alert protocol version (_ssl.c:590)

Ring Doorbell Error plugin runConcurrentThread function returned or failed (will attempt again in 10 seconds)


Any assistance appreciated.

mclass

Posted on
Thu Feb 22, 2018 8:42 pm
FlyingDiver offline
User avatar
Posts: 7189
Joined: Jun 07, 2014
Location: Southwest Florida, USA

Re: Ring Doorbell error: runConcurrentThread:

My guess is you're running into the same issue that GitHub users on older versions of MacOS are seeing. Websites are deprecating older versions of the SSL protocol. But the SSL library in older versions of MacOS can't do the new (required) version of SSL.

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

Posted on
Fri Feb 23, 2018 4:28 am
mclass offline
Posts: 312
Joined: May 13, 2015
Location: Melbourne, Australia

Re: Ring Doorbell error: runConcurrentThread:

FlyingDiver wrote:
My guess is you're running into the same issue that GitHub users on older versions of MacOS are seeing. Websites are deprecating older versions of the SSL protocol. But the SSL library in older versions of MacOS can't do the new (required) version of SSL.


So other than an OS X upgrade, or mods to the plugin, is there an easy fix/remedy?


Sent from my iPhone using Tapatalk

Posted on
Fri Feb 23, 2018 5:03 am
GlennNZ offline
User avatar
Posts: 1555
Joined: Dec 07, 2014
Location: Central Coast, Australia

Re: Ring Doorbell error: runConcurrentThread:

It’s an error in the update code - would suggest you just turn off update checking.

But there is a fix for the ghpu.py module for the plugin writer to update which I posted here.

viewtopic.php?f=108&t=20126#p155304

Glenn

Posted on
Sat Feb 24, 2018 8:08 pm
gskarp offline
Posts: 141
Joined: Apr 19, 2012

Re: Ring Doorbell error: runConcurrentThread:

So does that mean you have to be running something later than El Capitan? I am wary of Sierra.

Posted on
Sat Feb 24, 2018 8:38 pm
gskarp offline
Posts: 141
Joined: Apr 19, 2012

Re: Ring Doorbell error: runConcurrentThread:

But isn't there a problem with High Sierra and Insteon USB controllers?

Posted on
Sun Feb 25, 2018 11:19 am
jay (support) offline
Site Admin
User avatar
Posts: 18200
Joined: Mar 19, 2008
Location: Austin, Texas

Re: Ring Doorbell error: runConcurrentThread:

gskarp wrote:
But isn't there a problem with High Sierra and Insteon USB controllers?


http://www.indigodomo.com/blog/2018/01/ ... orkaround/

Jay (Indigo Support)
Twitter | Facebook | LinkedIn

Posted on
Sat Nov 03, 2018 2:21 pm
peteajr offline
Posts: 15
Joined: Jan 22, 2018

Re: Ring Doorbell error: runConcurrentThread:

Any updates on this error? Has Apple done anything to correct bugs? I've not upgraded from OD10.12.6 because I've heard of conflicts with Indigo. Should I upgrade now?
I still get this error which a reload of the plugin seems to correct:

Nov 3, 2018, 11:50:17 AM
Ring Doorbell the version of the plugin is up to date; version on server:0.1.30

Nov 3, 2018, 12:03:35 PM
Ring Doorbell Error Failed to get devices from Ring.com

Nov 3, 2018, 12:04:07 PM
Ring Doorbell Error Failed to get correct event data for deviceID:4565314. Will keep retrying until max attempts (10) reached
Ring Doorbell Error Error: ('Connection aborted.', error(54, 'Connection reset by peer')), Line:63

Nov 3, 2018, 12:11:03 PM
Ring Doorbell Error Failed to get correct event data for deviceID:4565314. Will keep retrying until max attempts (10) reached
Ring Doorbell Error Error: EOF occurred in violation of protocol (_ssl.c:590), Line:63

Nov 3, 2018, 12:21:45 PM
Ring Doorbell Error Failed to connect to ring.com system. Network could be down.
Ring Doorbell Error Error getting events.
Ring Doorbell Error Error in plugin execution runConcurrentThread:

Traceback (most recent call last):
File "plugin.py", line 184, in runConcurrentThread
TypeError: object of type 'bool' has no len()

Ring Doorbell Error plugin runConcurrentThread function returned or failed (will attempt again in 10 seconds)

Nov 3, 2018, 12:57:45 PM
Reloading plugin "Ring Doorbell 0.1.30"
Stopping plugin "Ring Doorbell 0.1.30" (pid 79121)
Stopped plugin "Ring Doorbell 0.1.30"
Starting plugin "Ring Doorbell 0.1.30" (pid 79319)
Started plugin "Ring Doorbell 0.1.30"
Ring Doorbell Number of devices found: 1
Ring Doorbell Front Door (id: 4565314)
Ring Doorbell the version of the plugin is up to date; version on server:0.1.30

Posted on
Sun Nov 04, 2018 12:48 am
siclark offline
Posts: 1960
Joined: Jun 13, 2017
Location: UK

Re: Ring Doorbell error: runConcurrentThread:

I get that error randomly across a number of plugins. One more then most and sometimes it's only a single plugin that goes wrong and needs a reload. Sometimes it's 2-4 art the same time.
I've always put it down to indigo/Mac problem rather than specific plugin.

Posted on
Wed Nov 07, 2018 12:36 pm
iammac offline
Posts: 19
Joined: Dec 19, 2015

Re: Ring Doorbell error: runConcurrentThread:

I have this issue too. Indigo version 7.2 running on Mojave 10.14. Ring Doorbell Plugin needs a restart every 24-48 hours or so

Code: Select all
7 Nov 2018 at 13:05:15
   Ring Doorbell Error             Failed to connect to ring.com system.  Network could be down.
   Ring Doorbell Error             Error getting events.
   Ring Doorbell Error             Error in plugin execution runConcurrentThread:
 
Traceback (most recent call last):
  File "plugin.py", line 184, in runConcurrentThread
TypeError: object of type 'bool' has no len()
 
   Ring Doorbell Error             plugin runConcurrentThread function returned or failed (will attempt again in 10 seconds)
   Ring Doorbell Error             Failed to connect to ring.com system.  Network could be down.
   Ring Doorbell Error             Error getting events.
   Ring Doorbell Error             Error in plugin execution runConcurrentThread:
 
Traceback (most recent call last):
  File "plugin.py", line 184, in runConcurrentThread
TypeError: object of type 'bool' has no len()
 
   Ring Doorbell Error             plugin runConcurrentThread function returned or failed (will attempt again in 10 seconds)
   Ring Doorbell Error             Failed to connect to ring.com system.  Network could be down.
   Ring Doorbell Error             Error getting events.
   Ring Doorbell Error             Error in plugin execution runConcurrentThread:
 
Traceback (most recent call last):
  File "plugin.py", line 184, in runConcurrentThread
TypeError: object of type 'bool' has no len()
 
   Ring Doorbell Error             plugin runConcurrentThread function returned or failed (will attempt again in 10 seconds)
   Ring Doorbell Error             Failed to connect to ring.com system.  Network could be down.
   Ring Doorbell Error             Error getting events.
   Ring Doorbell Error             Error in plugin execution runConcurrentThread:
 
Traceback (most recent call last):
  File "plugin.py", line 184, in runConcurrentThread
TypeError: object of type 'bool' has no len()
 
   Ring Doorbell Error             plugin runConcurrentThread function returned or failed (will attempt again in 10 seconds)
   Ring Doorbell Error             Failed to connect to ring.com system.  Network could be down.
   Ring Doorbell Error             Error getting events.
   Ring Doorbell Error             Reached max retry attempts.  Won't Refresh from Server. !
   Ring Doorbell Error             You may need to contact Mike for support.  Please post a message at http://forums.indigodomo.com/viewforum.php?f=235
 
7 Nov 2018 at 13:09:46
   Error                           reflector connection test failed: Reflector connection is currently down.
   Error                           reflector reconnection scheduled in 5 seconds

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