Ring Doorbell Error - Failed to get correct event data

Posted on
Sat Mar 11, 2017 6:35 am
peter offline
Posts: 32
Joined: Feb 09, 2011

Ring Doorbell Error - Failed to get correct event data

Hi,

I just installed the Ring Doorbell plugin and getting an error message in my Event Log. I have Indigo 7.0.3. The Event Log says:

Enabling plugin "Ring Doorbell 0.1.11"
Starting plugin "Ring Doorbell 0.1.11" (pid 52650)
Started plugin "Ring Doorbell 0.1.11"
Ring Doorbell Number of devices found: 1
Ring Doorbell Front Door (id: 660364)
Ring Doorbell Checking for updates...
Ring Doorbell No updates are available
Ring Doorbell Error Failed to get correct event data for deviceID:660364. Will keep retrying for now.
Ring Doorbell Error Failed to get correct event data for deviceID:660364. Will keep retrying for now.
Ring Doorbell Error Failed to get correct event data for deviceID:660364. Will keep retrying for now.
Ring Doorbell Error Failed to get correct event data for deviceID:660364. Will keep retrying for now.
Ring Doorbell Error Failed to get correct event data for deviceID:660364. Will keep retrying for now.
Ring Doorbell Error Failed to get correct event data for deviceID:660364. Will keep retrying for now.
Ring Doorbell Error Failed to get correct event data for deviceID:660364. Will keep retrying for now.
Ring Doorbell Error Failed to get correct event data for deviceID:660364. Will keep retrying for now.
Ring Doorbell Error Failed to get correct event data for deviceID:660364. Will keep retrying for now.
Ring Doorbell Error Failed to get correct event data for deviceID:660364. Will keep retrying for now.
Ring Doorbell Error Failed to get correct event data for deviceID:660364. Will keep retrying for now.
Disabling plugin "Ring Doorbell 0.1.11"
Stopping plugin "Ring Doorbell 0.1.11" (pid 52650)
Stopped plugin "Ring Doorbell 0.1.11"

I didn't have any problem finding my device when I enabled the plugin, but maybe I didn't configure the device properly. Do I need to do something else? Also, how do I get my doorbell to interface with Indigo like turn lights on if the doorbell is activated, etc.? I notice that the device state for the Ring Doorbell is blank in Indigo device window. Do I need to use AppleScript? I'm kinda new to this stuff, so any help would be appreciated!

Thanks!

Posted on
Mon Mar 20, 2017 1:24 pm
peter offline
Posts: 32
Joined: Feb 09, 2011

Re: Ring Doorbell Error - Failed to get correct event data

Hi,

I re-installed Version 1.10 of the plugin and everything seems to be working fine now. :D

Peter

Posted on
Mon Mar 20, 2017 1:51 pm
peter offline
Posts: 32
Joined: Feb 09, 2011

Re: Ring Doorbell Error - Failed to get correct event data

Now still getting the same error message again! :shock:

Posted on
Thu Apr 06, 2017 9:25 pm
mpoulson offline
Posts: 51
Joined: Jan 02, 2011

Re: Ring Doorbell Error - Failed to get correct event data

What version of equipment do you have?

Posted on
Mon Apr 10, 2017 4:45 pm
peter offline
Posts: 32
Joined: Feb 09, 2011

Re: Ring Doorbell Error - Failed to get correct event data

Ring Doorbell - Firmware 1.8.73
Indigo 7.0.3
iMac macos Sierra Version 10.12.4

Here is the Event Log:

Enabling plugin "Ring Doorbell 0.1.11"
Starting plugin "Ring Doorbell 0.1.11" (pid 778)
Started plugin "Ring Doorbell 0.1.11"
Ring Doorbell Number of devices found: 1
Ring Doorbell Front Door (id: 660364)
Ring Doorbell Checking for updates...
Ring Doorbell No updates are available
Ring Doorbell Error Failed to get correct event data for deviceID:660364. Will keep retrying for now.
Ring Doorbell Error Failed to get correct event data for deviceID:660364. Will keep retrying for now.
Ring Doorbell Error Failed to get correct event data for deviceID:660364. Will keep retrying for now.
Ring Doorbell Error Failed to get correct event data for deviceID:660364. Will keep retrying for now.
Disabling plugin "Ring Doorbell 0.1.11"
Stopping plugin "Ring Doorbell 0.1.11" (pid 778)
Stopped plugin "Ring Doorbell 0.1.11"

I am not sure what other plugin I need or enabled to communicate with the doorbell. Any help would be appreciated.

Thanks.

Peter

Posted on
Tue Apr 11, 2017 10:16 pm
mpoulson offline
Posts: 51
Joined: Jan 02, 2011

Re: Ring Doorbell Error - Failed to get correct event data

I posted an update that make it so this error does not show. It doesn't really mean much in code except that we didn't see any events for the device in the lookup period.

It will now just continue without throwing the error message.

Please update to v.0.12 and let me know if things work okay. Ring has been updating their APIs lately and I have a feeling I will need to do some work overall to support new features.

Posted on
Thu May 18, 2017 7:09 am
peter offline
Posts: 32
Joined: Feb 09, 2011

Re: Ring Doorbell Error - Failed to get correct event data

The new version of the plugin seems to work fine. Thanks for taking care of it! BTW, is there any chance that your plugin can someday work for the Ring Stickup cam too? I have a couple of them it would be great to integrate them with your plugin. Again, thanks for your help! :lol:

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