Email notification failure

Posted on
Mon Oct 02, 2017 8:05 am
pgershon offline
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Re: Email notification failure

eventually a "email send timeout" with port 465

Posted on
Mon Oct 02, 2017 8:06 am
FlyingDiver offline
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Re: Email notification failure

What are the settings in Mail.app that allow you to send email using that SMTP server?

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

Posted on
Mon Oct 02, 2017 8:08 am
pgershon offline
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Re: Email notification failure

I use IMAP with mail.app and I think Indigo requires POP/SMTP. Am I mistaken?

Posted on
Mon Oct 02, 2017 8:11 am
FlyingDiver offline
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Re: Email notification failure

pgershon wrote:
I use IMAP with mail.app and I think Indigo requires POP/SMTP. Am I mistaken?


Both Mail.app and Indigo use SMTP to send emails. Mail.app can use either IMAP or POP to get emails. Indigo uses POP natively, but you can use IMAP with my BetterEmail plugin.

The "Email Sending" section of Indigo preferences should match your SMTP server settings in Mail.app.
Last edited by FlyingDiver on Mon Oct 02, 2017 1:34 pm, edited 1 time in total.

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

Posted on
Mon Oct 02, 2017 8:45 am
pgershon offline
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Re: Email notification failure

mail.app is just set to use iCloud. no further detail shows. I don't know how to match in Indigo

Posted on
Mon Oct 02, 2017 8:48 am
FlyingDiver offline
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Re: Email notification failure

iCloud is a different email account. You need to set up an account in Mail.app for your Optimum Online email account and get that working, then use the same settings in Indigo. There's instructions for various email clients linked from that page I referenced. If you have problems getting Mail.app to work with that account, then you need to contact Optimum Online for assistance.

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

Posted on
Mon Oct 02, 2017 12:40 pm
pgershon offline
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Re: Email notification failure

So I configured the opitmum online account to work in mail.app. Uses port 587 with password security. But it will not work in Indigo. No matter what I do. Fails every time.

Posted on
Mon Oct 02, 2017 1:13 pm
pgershon offline
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Re: Email notification failure

Got it to work. Was an IP blocker VPN causing issues

Posted on
Sat Oct 28, 2017 7:21 pm
KRH33S offline
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Joined: Mar 11, 2015

Re: Email notification failure

I had the same problem and after some research I came across the fix. At least for me. 1. Log into your Apple ID account page at https://appleid.apple.com 2. In the security section, click "Generate Password" below App-Specific Passwords. 3. Follow the steps on your screen. After you generate your app-specific password, enter or paste it into the password field of the app as you would normally. For Indigo this is done in preferences in the email section. Everything stays the same except you enter your new app password instead. If you need server host name it is smtp.mail.me.com for Apple. As soon as I applied this method it worked instantly. Good Luck.

Posted on
Sat Nov 25, 2017 4:00 pm
wideglidejrp offline
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Re: Email notification failure

I am having an email authentication failure. I am using port 465. I tried webmail with the same credentials and webmail works. So, my credentials are good but authentication is failing. It was working fine with same settings until last few days. Any ideas?

John R Patrick
Author of
Home Attitude

Posted on
Sat Nov 25, 2017 4:02 pm
FlyingDiver offline
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Re: Email notification failure

wideglidejrp wrote:
I am having an email authentication failure. I am using port 465. I tried webmail with the same credentials and webmail works. So, my credentials are good but authentication is failing. It was working fine with same settings until last few days. Any ideas?


Who's the provider?

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

Posted on
Sat Nov 25, 2017 4:07 pm
wideglidejrp offline
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Re: Email notification failure

Dreamhost. Connecting from Indigo via Comcast. The smtp server is at sub5.mail.dreamhost.com and I know that works because I was able to use Dreamhost webmail with same credentials.

John R Patrick
Author of
Home Attitude

Posted on
Sat Nov 25, 2017 4:10 pm
FlyingDiver offline
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Re: Email notification failure

My first thought is that if it used to work, and stopped without you changing anything, then Dreamhost must have changed something. Have you asked them?

Otherwise, make sure you have BetterEmail set up the same as WP from this article: https://help.dreamhost.com/hc/en-us/art ... TP-plugin-

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

Posted on
Sat Nov 25, 2017 4:16 pm
wideglidejrp offline
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Re: Email notification failure

Nothing changed on my end that I know of. I chatted with Dreamhost, and they said nothing changed on their end. I am not familiar with BetterMail, but plain old smtp should work without it, right? I have been using smtp and pop mail with Indigo for years.

John R Patrick
Author of
Home Attitude

Posted on
Sat Nov 25, 2017 4:18 pm
FlyingDiver offline
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Re: Email notification failure

wideglidejrp wrote:
Nothing changed on my end that I know of. I chatted with Dreamhost, and they said nothing changed on their end. I am not familiar with BetterMail, but plain old smtp should work without it, right? I have been using smtp and pop mail with Indigo for years.


Oops. I thought this was a BetterEmail plugin thread. Color me clueless.

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

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