[ANSWERED]: Unable to send email

Posted on
Thu Oct 29, 2015 11:49 pm
thedon offline
Posts: 246
Joined: Apr 01, 2011

[ANSWERED]: Unable to send email

I have the outgoing email server settings using google SMTP

The email get's sent (no error in the log) but no email received.
I purposely made a incorrect setting in theIndigo server SMTP setting and received an error when trying to send email. Corrected it again
and no error but no email received either...... Ant ideas? I have also used numerous email recipient as well.

Thanks

Posted on
Fri Oct 30, 2015 8:09 am
matt (support) offline
Site Admin
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Joined: Jan 27, 2003
Location: Texas

Re: Unable to send email

Try stopping and restarting the Indigo Server (not just the client). It is possible there is a corrupt email in Indigo's internal queue that is preventing subsequent emails from being sent.

Also try sending emails to different email addresses you might have. Do any of them work?

Image

Posted on
Fri Oct 30, 2015 11:22 pm
thedon offline
Posts: 246
Joined: Apr 01, 2011

Re: [ANSWERED]: Unable to send email

Hello,

Was using GMAIL SMTP tried iCloud now getting this error

Oct 31, 2015 1:17:10 AM
Error email send connection failed
Error email re-send scheduled in 10 minutes

Posted on
Sun Nov 01, 2015 5:53 pm
matt (support) offline
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Location: Texas

Re: [ANSWERED]: Unable to send email

iCloud won't work because it is IMAP only (Indigo supports POP and SMTP). GMail should definitely work though – I use it personally myself without any problems.

Image

Posted on
Sun Nov 01, 2015 8:56 pm
RogueProeliator offline
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Joined: Nov 13, 2012
Location: Baton Rouge, LA

Re: [ANSWERED]: Unable to send email

I have the outgoing email server settings using google SMTP

Did you happen to enable (or have already had enabled) two factor authentication for your Google account?

Adam

Posted on
Sun Nov 01, 2015 8:57 pm
thedon offline
Posts: 246
Joined: Apr 01, 2011

Re: [ANSWERED]: Unable to send email

Good question IDK...

Posted on
Sun Nov 01, 2015 9:03 pm
thedon offline
Posts: 246
Joined: Apr 01, 2011

Re: [ANSWERED]: Unable to send email

MUST BE IT!

So now what? IS there another account I can use?

Sign-in attempt prevented
Hi Don,
Someone just tried to sign in to your Google Account xxxxxxxxxx@gmail.com from an app that doesn't meet modern security standards.
Details:
Sunday, November 1, 2015 10:02 PM (Eastern Standard Time)
United States*
We strongly recommend that you use a secure app, like Gmail, to access your account. All apps made by Google meet these security standards. Using a less secure app, on the other hand, could leave your account vulnerable. Learn more.

Google stopped this sign-in attempt, but you should review your recently used devices:

REVIEW YOUR DEVICES NOW
Best,
The Google Accounts team
*The location is approximate and determined by the IP address it was coming from.
This email can't receive replies. For more information, visit the Google Accounts Help Center.
If mynameisdonhogle@gmail.com isn't your Google Account, click here to disconnect your email address from this account.

Posted on
Sun Nov 01, 2015 9:18 pm
RogueProeliator offline
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Posts: 2501
Joined: Nov 13, 2012
Location: Baton Rouge, LA

Re: [ANSWERED]: Unable to send email

So now what? IS there another account I can use?

Okay, this is slightly different than the two-factor but vaguely related as it is part of their security settings. You can enable the sign-in... had to search, but found the page that I had passed on to another user once:

https://support.google.com/accounts/answer/6009563

The second option on there tells how to enable the sign-in for older apps ("Your device or app may not support Google’s security standards").

Adam

Posted on
Sun Nov 01, 2015 9:27 pm
thedon offline
Posts: 246
Joined: Apr 01, 2011

Re: [ANSWERED]: Unable to send email

THANKS, changed setting to less secure device and it fixed it!
Thanks.

Posted on
Wed May 24, 2017 6:42 pm
ChipG offline
Posts: 11
Joined: Apr 04, 2012
Location: Palo Alto, California

Re: [ANSWERED]: Unable to send email

Any update on making Indigo not be a "less secure app" in the eyes of Google?
Chip

Posted on
Thu May 25, 2017 5:13 am
johnfdl offline
Posts: 177
Joined: May 18, 2017
Location: Atlanta, GA USA

Re: [ANSWERED]: Unable to send email

For now, I just used a gmail account I set up specifically for Indigo so I don't have to compromise the security of my main gmail account.

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