Connection failed installing 2414U controller

Posted on
Fri Dec 15, 2017 10:48 am
PatriciaW offline
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Joined: May 20, 2017

Connection failed installing 2414U controller

I am attempting to reinstall Indigo on El Capitan after foolishly upgrading to High Sierra.

The 2414U controller is visible in System Information.

Now I am getting connection failed errors.

I have replaced the USB cable and it made no difference.

Someone suggested that there might be permission errors. Is this a possibility and if so where?

I am able to use Z-Wave devices They function correctly so I think Indigo 7 is OK.

Another suggestion was that there might be noise on the line. I've tried using an extension to several other outlets but I'm not 100% sure if it is on a different circuit.

Posted on
Fri Dec 15, 2017 8:52 pm
jay (support) offline
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Re: Connection failed installing 2414U controller

Copy/paste the exact errors from the event log into a reply.

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Posted on
Sun Dec 17, 2017 6:04 pm
PatriciaW offline
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Joined: May 20, 2017

Re: Connection failed installing 2414U controller

I decided that trying to get Insteon to work was a waste of time. I have switched permanently to Z-Wave and moved back to my High Sierra desktop. I am happier with it because there is less of a delay after clicking on a device. I had to replace one switch to Z-Wave but I already had tested Z-Wave and had the adapters.

Posted on
Sat Dec 23, 2017 12:30 am
wi_pedaler offline
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Re: Connection failed installing 2414U controller

A couple comments that may or may not be related.

Insteon Controller:
I have a 2413U controller that performed intermittently when plugged into one outlet (which also had a power strip with monitors, dock, etc. ) and when I plugged the 2413U into an adjacent outlet in the same room (same circuit, I think), it worked much better. Upshot: maybe plug into another outlet OR unplug potential noise sources and determine if you have a local "polluter" on the power line. My controller is plugged into the same outlet as my Mac, but the Mac is into a power strip that is behind a power filter.

Insteon and High Sierra:
Just today i (foolishly) upgraded to High Sierra, hoping to resolve some non home control issues. Of course the interfaces now have gone stupid, and both X10/Insteon and Z-Wave are not connecting. Per a separate thread, I do have a USB 2 hub and i plugged the Insteon controller into that, after which Indigo was able to connect and control lights.

Z-Wave:
I have tried the Z-Wave stick directly into the iMac and into the USB2 hub. No luck with either. Suggestions welcome! Reverting back to Sierra is not that attractive since I skipped Sierra from prior Mac OS>

Posted on
Wed Dec 27, 2017 9:54 am
PatriciaW offline
Posts: 39
Joined: May 20, 2017

Re: Connection failed installing 2414U controller

After I switched to using Z-wave, I realized that I needed to control a couple of X10 devices. So I am attempting install Indigo to interface the 2414U controller on another desktop (iMac mid 2007) - El Capitan. However, I still get connection errors but was able to install Indigo on my MacBook Air. I would prefer to get it operating on the iMac.

I suspect that the problem is due to El Capitan and the 2007 iMac's USB ports are showing as USB instead of USB 2. The Host Controller Driver is AppleUSBUHCIPCI instead of AppleUSBEHCIPCI (USB 2.0)

Does anyone know whether this might be the problem? Does anyone know if the 2414U works with USB or is the problem that the USB 2 ports have the wrong Host Controller Driver? I get the following error AppleUSBUHCIPort::resetAndCreateDevice: failed to start device

There are a number of tips that describe how to patch the USB ports so that they are defined work with El Capitan but I am not sure if I should try or leave Indigo on my Macbook.

Posted on
Wed Dec 27, 2017 4:21 pm
matt (support) offline
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Re: Connection failed installing 2414U controller

wi_pedaler wrote:
I have tried the Z-Wave stick directly into the iMac and into the USB2 hub. No luck with either. Suggestions welcome! Reverting back to Sierra is not that attractive since I skipped Sierra from prior Mac OS>

Did you try all the suggestions on this post? In particular, restarting the Mac in rescue mode and then running Disk Utility on it?

Image

Posted on
Wed Dec 27, 2017 4:28 pm
matt (support) offline
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Re: Connection failed installing 2414U controller

PatriciaW wrote:
However, I still get connection errors but was able to install Indigo on my MacBook Air. I would prefer to get it operating on the iMac.
...
Does anyone know whether this might be the problem? Does anyone know if the 2414U works with USB or is the problem that the USB 2 ports have the wrong Host Controller Driver?

The 2414U should work with El Capitan, although with every major macOS release there seem to be different variants of USB gremlins that strike very specific Mac models. The 2414U is different than the 2413U in that the 2414U is an HID device and requires the IndigoOverrides.kext to be installed. It is a codeless driver that prevents the Apple HID driver from grabbing control over the 2414U (since it isn't a keyboard or mouse) which then allows the Indigo Server open up a good connection to it later when it launches. So the problem might be you don't have the Indigo driver installed.

We actually removed the 2414U driver from the most recent Indigo installer (7.1) because it was causing installation problems on some newer versions of macOS. But you can you download the old Indigo 6.1 installer here and use it to install the driver. When launching the installer press the button to customize the install then uncheck everything except the Indigo driver – no need to install the client, server, etc. When it is done restart your Mac and see if Indigo can connect to it. If it cannot then copy/paste the Event Log window results so we can see what specific errors are being reported.

Image

Posted on
Thu Dec 28, 2017 10:01 am
PatriciaW offline
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Joined: May 20, 2017

Re: Connection failed installing 2414U controller

Wonderful. That worked and now I can use Screen Sharing on my main computer to control the remaining X10 outlets.
Many thanks.

Posted on
Tue Apr 10, 2018 10:04 am
PatriciaW offline
Posts: 39
Joined: May 20, 2017

Re: Connection failed installing 2414U controller

This problem is happening again. I have checked that the 2414U controller is visible in System Info and reinstalled the Indigo 6 driver and here is what I see in the Event Log.

2018-04-10 09:30:41.940 Application Created new log file (Indigo Server version 7.1.1)
2018-04-10 11:35:06.303 Application Indigo Cocoa client disconnected
2018-04-10 11:35:19.881 Application Indigo Cocoa client connected
2018-04-10 11:48:18.282 Application Quitting Indigo Server - received slow quit signal
2018-04-10 11:48:18.286 Application Quitting Indigo Server - stopping plugins
2018-04-10 11:48:18.286 Application Stopping plugin "Action Collection 2.0.4" (pid 312)
2018-04-10 11:48:18.286 Application Stopping interface "INSTEON Commands 2.0.10" (pid 313)
2018-04-10 11:48:19.383 Application Stopped plugin "Action Collection 2.0.4"
2018-04-10 11:48:19.384 Application Stopped interface "INSTEON Commands 2.0.10"
2018-04-10 11:48:19.389 Application Quitting Indigo Server - saving database
2018-04-10 11:48:19.397 Application Quitting Indigo Server - saving preferences
2018-04-10 11:48:19.403 Application Closed connection to PowerLinc 2414U
2018-04-10 11:48:19.404 Application Quitting Indigo Server - disconnecting clients
2018-04-10 11:48:20.623 Application Indigo Cocoa client disconnected
2018-04-10 11:48:20.873 Application WebServer client disconnected
2018-04-10 11:48:22.853 Application Quitting Indigo Server - unloading launchd plist
2018-04-10 11:48:22.871 Application Quitting Indigo Server - complete
2018-04-10 12:00:39.538 Application Starting Indigo Server version 7.1.1 (Mac OS X 10.10.5)
2018-04-10 12:00:39.972 Application Loading attachments
2018-04-10 12:00:39.976 Application "device target attachment.scpt" script loaded
2018-04-10 12:00:39.977 Application "group target attachment.scpt" script loaded
2018-04-10 12:00:39.981 Application "growl attachment.scpt" script loaded
2018-04-10 12:00:39.988 Application "iTunes attachment.scpt" script loaded
2018-04-10 12:00:39.990 Application "scenes attachment.scpt" script loaded
2018-04-10 12:00:39.992 Application "time stamp attachment.scpt" script loaded
2018-04-10 12:00:40.011 Application Loading database "/Users/patriciawarwick/Documents/x10 devices.indiDb"
2018-04-10 12:00:40.163 Application Loading plugin "Action Collection 2.0.4"
2018-04-10 12:00:40.165 Application Starting plugin "Action Collection 2.0.4" (pid 57856)
2018-04-10 12:00:40.167 Application Loading interface "INSTEON Commands 2.0.10"
2018-04-10 12:00:40.170 Application Starting interface "INSTEON Commands 2.0.10" (pid 57857)
2018-04-10 12:00:40.178 Application Bonjour registered "Indigo - x10 devices"
2018-04-10 12:00:40.956 Application Indigo Cocoa client connected
2018-04-10 12:00:41.301 Application Started plugin "Action Collection 2.0.4"
2018-04-10 12:00:41.463 Application Started interface "INSTEON Commands 2.0.10"
2018-04-10 12:00:42.498 Application WebServer client connected
2018-04-10 12:00:42.578 WebServer started on port 8176 -- authentication disabled
2018-04-10 12:00:45.224 Error DeviceAddedCallback() caught exception: UsbCommunicationError -- failed to create plugin interface
2018-04-10 12:00:45.225 Error unable to connect to device
2018-04-10 12:00:45.227 Interface Failure failed to establish connection with USB interface PowerLinc 2414U

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