Can not activate prism reflector

Posted on
Tue Jan 01, 2013 12:07 pm
loodias offline
Posts: 4
Joined: Dec 31, 2012

Can not activate prism reflector

Help! I cannot get the prism reflector started. I just keep getting the weird, "Failed to activate your Reflector..." error message.
Here's my event log. Thanks to anyone who can help.

Jan 1, 2013 9:52:40 AM
Starting Indigo Server version 6.0.0 b3
Loading attachments
"device target attachment.scpt" script loaded
"group target attachment.scpt" script loaded
"growl attachment.scpt" script loaded
"iTunes attachment.scpt" script loaded
"scenes attachment.scpt" script loaded
"time stamp attachment.scpt" script loaded
Loading interface "INSTEON Commands 2.0.1"
Starting interface "INSTEON Commands 2.0.1" (pid 854)
Found disabled interface "Z-Wave 1.0.15"
Found disabled plugin "Action Collection 1.3.0"
Found disabled plugin "Airfoil 1.0.5"
Found disabled plugin "Device Collection 1.0.1"
Found disabled plugin "DIRECTV DVR Control 1.0.0"
Found disabled plugin "EasyDAQ Relay Card 1.0.12"
Found disabled plugin "Growl 1.0.5"
Found disabled plugin "iCal Alarm Processor 1.0.3"
Found disabled plugin "iTunes 1.0.15"
Found disabled plugin "NOAA Weather 1.0.1"
Found disabled plugin "SQL Logger 1.1.5"
Found disabled plugin "Timers and Pesters 1.0.0"
Found disabled plugin "WeatherSnoop 1.1.1"
Bonjour registered "Indigo - 2008 N. Williams"
Error failed to create reflector connection: reflector not active
Indigo Cocoa client connected
Started interface "INSTEON Commands 2.0.1"
Started interface "INSTEON Commands 2.0.1"
WebServer client connected
WebServer started on port 8176 -- digest authentication enabled

Jan 1, 2013 9:52:45 AM
Connected to SmartHome PowerLinc USB E
PowerLinc address 0A.A2.64, firmware version 2.13
PowerLinc standalone operation disabled
Indigo directly controlling automation logic

Posted on
Tue Jan 01, 2013 4:52 pm
matt (support) offline
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Joined: Jan 27, 2003
Location: Texas

Re: Can not activate prism reflector

Prism Reflector is currently not accepting new users or new reflectors. Existing reflectors that have already been activated will continue to work, but we are having to upgrade the server hardware and software before we can re-enable new reflector/account creation again. We don't have an ETA yet as to when it will be available, but we are actively working on it.

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Posted on
Wed Jan 02, 2013 1:08 pm
tmc3sticks offline
Posts: 1
Joined: Jan 02, 2013

Re: Can not activate prism reflector

Matt,

I have just purchased a new computer and installed Indigo 5. My old computer was running the same software. How do I get the new computer to connect to the prism reflector (which was working on the old computer)?

Thanks in advance for the help.

Posted on
Wed Jan 02, 2013 8:09 pm
loodias offline
Posts: 4
Joined: Dec 31, 2012

Re: Can not activate prism reflector

Matt,
I had a prism reflector set-up before. Could it be i didn't input the right password or login?

Posted on
Wed Jan 02, 2013 8:56 pm
matt (support) offline
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Posts: 21411
Joined: Jan 27, 2003
Location: Texas

Re: Can not activate prism reflector

The reflector key files are in this folder:

Code: Select all
/Library/Application Support/Perceptive Automation/Indigo XYZ/Preferences/PrismReflector

(the XYZ suffix will depend on which version of Indigo you were running that was configured with a reflector)

So shutdown the Indigo Server (Indigo->Stop Server menu item), then copy that entire folder over into the Indigo 6 version of that path. If that doesn't work, then the files may not have the correct owner/permissions. You can use this permission healer app we made to fix those problems if they occur.

Image

Posted on
Wed Jan 02, 2013 9:24 pm
loodias offline
Posts: 4
Joined: Dec 31, 2012

Re: Can not activate prism reflector

sorry...I should've told you that i tried that already.
Problem is I migrated to a new computer and lost that info I guess. Unfortunately, I don't have the old computer.

Posted on
Wed Jan 02, 2013 9:29 pm
matt (support) offline
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Joined: Jan 27, 2003
Location: Texas

Re: Can not activate prism reflector

The private key file only exists on the Mac, so there is no way we can recover it. We are actively working on getting GoPrism.com functional on the new server though, so once that is up and running you can create a new reflector and it will work.

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Posted on
Wed Jan 02, 2013 10:17 pm
loodias offline
Posts: 4
Joined: Dec 31, 2012

Re: Can not activate prism reflector

OK Thanks

Posted on
Sat Jan 26, 2013 5:08 pm
matt (support) offline
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Posts: 21411
Joined: Jan 27, 2003
Location: Texas

Re: Can not activate prism reflector

The GoPrism.com service is now fully back online and accepting new accounts.

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