Prism with new email address

Tried to log into prism with an existing account and a screen came up saying Prism is not accepting new users. We did change our ISP and hence internet account. Does prism need to be reset with a change in email or isp provider?

Thanks

[matt (support)]

We've had to temporarily disable GoPrism.com from accepting new users or reflectors, but existing reflectors should be working fine. A change in email address or ISP shouldn't break the ability for Indigo to establish an existing reflector connection.

After a server hardware and software upgrade we plan on opening GoPrism.com back up for new accounts. No firm ETA on when that will be done yet.

Matt,

I am confused then. I am an existing user and prism doesn't seem to recognize my setup when I try to start the local server. Any suggestions?

Alan

[matt (support)]

Hi Alan,

The permissions might not be set correctly on your Mac. Follow the instructions here and let me know if that helps.