[ANSWERED] Trouble with Connecting To My Reflector

[matt (support)]

Please follow my steps above, including copy/pasting the results of everything in the Terminal into a reply for me.

I ran the terminal commands list, here are the results:

macpro:~ user$
macpro:~ user$ id
uid=507(user) gid=20(staff) groups=20(staff),106(com.apple.sharepoint.group.6),101(com.apple.sharepoint.group.1),408(com.apple.sharepoint.group.13)...
macpro:~ user$ sudo bash
Password:
bash-3.2# cd /Library/Application\ Support/Perceptive\ Automation/
bash-3.2# cd Indigo\ 5/Preferences/PrismReflector
bash-3.2# ls -al
total 24
drwxrwx--- 5 501 admin 170 Jan 14 2009 .
drwxrwxr-x 9 501 admin 306 Sep 12 09:03 ..
-rw------- 1 501 admin 887 Jan 14 2009 id_rsa
-rw-rw---- 1 501 admin 233 Jan 14 2009 id_rsa.pub
-rw-rw---- 1 501 admin 989 Jan 14 2009 ssh_config
bash-3.2# chmod ugo-x *
bash-3.2# chmod o-rwx *
bash-3.2# chmod o-rwx *
bash-3.2# chmod g-rw id_rsa
bash-3.2# chown martinc:admin *
chown: martinc: Invalid argument
bash-3.2# chown martinc:admin *
chown: martinc: Invalid argument
bash-3.2# ls -al
total 24
drwxrwx--- 5 501 admin 170 Jan 14 2009 .
drwxrwxr-x 9 501 admin 306 Sep 12 09:18 ..
-rw------- 1 501 admin 887 Jan 14 2009 id_rsa
-rw-rw---- 1 501 admin 233 Jan 14 2009 id_rsa.pub
-rw-rw---- 1 501 admin 989 Jan 14 2009 ssh_config
bash-3.2# id
uid=0(root) gid=0(wheel) groups=0(wheel),106(com.apple.sharepoint.group.6),101(com.apple.sharepoint.group.1),408(com.apple.sharepoint.group.13),...
bash-3.2#

[matt (support)]

The file owners are not correct. From the Terminal do the commands below individually and it should work (enter your password when prompted).

Code: Select all

cd /Library/Application\ Support/Perceptive\ Automation/
cd Indigo\ 5/Preferences/PrismReflector
ls -al
sudo chown 507:admin *
ls -al

Is there something going on with the go prism reflector as well as the regular Indigo server?
I can connect via the iPhone App from home on my wireless network with the Home server, but it won't connect via 3G/Edge. I get a "Service Unavailable. connection to Indigo server failed: username.goprism.com" error. When I switch directly to the goprism server, it times out. The only thing that now works to connect from my iPhone over 3G/Edge is a dnsdynamic server. This has never happened before.

[matt (support)]

No reports of problems and from our server side stats everything looks okay.

Try restarting the Indigo Server. Also check the Event Log for any prism/reflector related lines and copy/paste them into a reply (or email them to us).

I also am getting error messages in my mac log file

Error failed to create reflector connection: local server unreachable
Error check your Firewall and Network configurations and try restarting the server
Error reflector reconnection scheduled in 15 minutes

since about 3pm CT

Karl

[matt (support)]

Hi Karl,

From that same Mac (running Indigo Server), open Safari to the main GoPrism.com home page (not your reflector):

http://goprism.com/

Does it work?

yes opens w/o problem

Matt, i am getting this aswell for sometime now.

[matt (support)]

The "local server unreachable" error means that the Indigo Server cannot reach its own web server (it is a separate process).

On your Indigo Server Mac choose the Go->Browser Devices Page menu item. Does that fail?

Also from the Terminal you can try:

ps -axw | grep IndigoWebServer

to see if the web server process is running (copy/paste the results).

Lastly, stop and restart the Indigo Server. That might get it running again if it crashed.

already restarted the indigo server, no error messages for 30 minutes..

[matt (support)]

So after the restart it is working?

yes

error is back

Mar 27, 2014, 9:49:24 AM
Error reflector connection test failed: local server unreachable
Error reflector reconnection scheduled in 5 seconds
Error failed to create reflector connection: local server unreachable
Error check your Firewall and Network configurations and try restarting the server
Error reflector reconnection scheduled in 15 minutes

http://goprism.com/ works

can't connect to indigo page through " go ..

ps -axw | grep IndigoWebServer:
88053 ttys001 0:00.00 grep IndigoWebServer

after server restart it works again


Karl

and after 29 minutes after restart it is down again, same symptoms

Error reflector connection test failed: local server unreachable
Error reflector reconnection scheduled in 5 seconds
Error failed to create reflector connection: local server unreachable
Error check your Firewall and Network configurations and try restarting the server
Error reflector reconnection scheduled in 15 minutes

goprism web page opens, local web (go browser ) page does not open
and the terminal command gives:
90199 ttys001 0:00.00 grep IndigoWebServer