[ANSWERED] Reflector not working

Posted on
Wed Jun 11, 2014 2:44 pm
gbiski offline
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Joined: Dec 19, 2012

[ANSWERED] Reflector not working

Hello,
I have the following error and cannot logic to reflector.

Error (client) failed to get reflector URL (geturl error): [Errno 1] Operation not permitted: '/Library/Application Support/Perceptive Automation/Indigo 6/Preferences/PrismReflector/id_rsa.pub'

I run the permissions work around with no success.

Any suggestions ?

thanks a lot
George

Posted on
Wed Jun 11, 2014 3:01 pm
matt (support) offline
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Re: Reflector not working

Hi George,

You need to run the Indigo Perm Fixer app and it should then work correctly.

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Posted on
Wed Jun 11, 2014 3:47 pm
gbiski offline
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Re: [ANSWERED] Reflector not working

Hi,

I had done it 2-3 times but with out any success.

George

Posted on
Wed Jun 11, 2014 4:02 pm
matt (support) offline
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Re: [ANSWERED] Reflector not working

Follow the 8 steps on the perm fixer app page, then do the final step:

If Indigo still cannot launch (or your GoPrism reflector still isn't working) then paste the results of step #6 above into an email to support so we can help troubleshoot the problem further.

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Posted on
Wed Jun 11, 2014 4:28 pm
gbiski offline
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Re: [ANSWERED] Reflector not working

This is the step 6 text that i am getting:

-- Indigo Folder/File Permission Fixer --
Home User: root
ID User: root
Folder: /Library/Application Support/Perceptive Automation/Indigo 6

ERROR: Home User owner should never be root. Try repairing file permissions with Disk Utility app first.

drwxrwxr-x@ 35 root admin 1190 Jun 10 21:40 /Users/Dark

Posted on
Wed Jun 11, 2014 5:40 pm
matt (support) offline
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Re: [ANSWERED] Reflector not working

gbiski wrote:
This is the step 6 text that i am getting:

-- Indigo Folder/File Permission Fixer --
Home User: root
ID User: root
Folder: /Library/Application Support/Perceptive Automation/Indigo 6

ERROR: Home User owner should never be root. Try repairing file permissions with Disk Utility app first.

drwxrwxr-x@ 35 root admin 1190 Jun 10 21:40 /Users/Dark

Did you try running the Disk Utility repair permissions (and then Indigo Perm Fixer again)?

The problem is your main OS X user folder has an owner of "root", which should never be the case. It should have an owner that corresponds with your main OS X user account. Rogue or poorly written installers will sometimes stomp on folder permissions and owners, which is probably how it got set incorrectly.

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Posted on
Thu Jun 12, 2014 4:11 pm
gbiski offline
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Re: [ANSWERED] Reflector not working

Hello,

I run disk utility from the os and it corrected some files but the issue continues. I rerun the perm fixer app after the disk utility as well.

I also run disk utility during the start up of the Mac and not within osx. Same results.... :(

Posted on
Thu Jun 12, 2014 4:45 pm
jay (support) offline
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Re: [ANSWERED] Reflector not working

If you continue to get the error above (ERROR: Home User owner should never be root.) then the problem has not been resolved. You should run Disk Utility while logged in to the account that's running Indigo and make sure you select the correct drive and click the "Repair Disk Permissions" button. If there are any errors while Disk Utility is trying to fix permissions then you've got some significant disk issues. Note that "Repair Disk" will not fix permissions.

Jay (Indigo Support)
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Posted on
Thu Jun 12, 2014 5:07 pm
gbiski offline
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Re: [ANSWERED] Reflector not working

If that is the case I need a format?

Posted on
Thu Jun 12, 2014 5:57 pm
matt (support) offline
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Re: [ANSWERED] Reflector not working

Disk Utility may not be fixing this problem. Launch the Terminal application (in /Applications/Utilities/ folder), and copy/paste in these 2 commands and press Return:

Code: Select all
id
ls -al ..

Copy/paste the results from the window into a reply for me, and we'll see if we can manually fix it.

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Posted on
Thu Jun 12, 2014 11:16 pm
gbiski offline
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Re: [ANSWERED] Reflector not working

Matt hello,

hereby the results:

server:~ Dark$ id
uid=501(Dark) gid=20(staff) groups=20(staff),406(com.apple.sharepoint.group.5),409(com.apple.sharepoint.group.8),410(com.apple.sharepoint.group.9),12(everyone),61(localaccounts),79(_appserverusr),80(admin),81(_appserveradm),98(_lpadmin),407(com.apple.sharepoint.group.6),405(com.apple.sharepoint.group.4),402(com.apple.sharepoint.group.1),403(com.apple.sharepoint.group.2),33(_appstore),100(_lpoperator),204(_developer),399(com.apple.access_ssh),401(com.apple.access_screensharing-disabled),404(com.apple.sharepoint.group.3),408(com.apple.sharepoint.group.7)
server:~ Dark$


server:~ Dark$ ls -al ..
total 0
drwxr-xr-x+ 5 root admin 170 Nov 24 2013 .
drwxr-xr-x@ 35 root wheel 1258 Jun 12 08:56 ..
-rw-r--r-- 1 root wheel 0 Aug 25 2013 .localized
drwxrwxr-x@ 35 root admin 1190 Jun 10 21:40 Dark
drwxrwxrwt+ 12 root wheel 408 Nov 1 2013 Shared

Posted on
Fri Jun 13, 2014 9:03 am
matt (support) offline
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Re: [ANSWERED] Reflector not working

Okay, now re-open the Terminal app and copy/paste each of these lines individually (and press return). Note you will be prompted for a password after the first line. Enter your Mac OS X user account password.

Code: Select all
sudo chown Dark: .


Code: Select all
ls -al ..


And then:

1) copy/paste results of Terminal lines into a reply.
2) shutdown the Indigo Server (via Indigo->Stop Server menu item).
3) re-run the perm fixer app.
4) copy/paste the results of the fixer app into a reply.
5) start Indigo Server.

With any luck, that will get the reflector working again.

Image

Posted on
Fri Jun 13, 2014 10:28 am
gbiski offline
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Joined: Dec 19, 2012

Re: [ANSWERED] Reflector not working

Matt hello,

Your magics worked like a charm !!!!

Thanks a lot.

George ;-)

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