[ANSWERED] Is goPrism down? (not accepting logins)

Posted on
Mon May 12, 2014 7:59 am
jwelle offline
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Joined: Aug 21, 2013

[ANSWERED] Is goPrism down? (not accepting logins)

Reflector has stopped working (not sure how long this has been an issue; just discovered it over the weekend), but attempts at logging in (even for a newly-created account) are met with 'invalid username or password'

(this seems to be on the prism side and not on the indigo side)

Thanks,
j.

Posted on
Mon May 12, 2014 8:50 am
jalves offline
Posts: 744
Joined: Jun 16, 2013

Re: Is goPrism down? (not accepting logins)

Just tried it here and had no problem

Running Indigo 2023.2 on a 24" iMac M1), OS X 14.4
Jeff

Posted on
Mon May 12, 2014 8:55 am
jwelle offline
Posts: 4
Joined: Aug 21, 2013

Re: Is indigodomo.net down? (not accepting logins)

hmmm... just tried again at http://indigodomo.net/account/login with Safari (and emptied browser cache) and still no luck; same with Chrome/Firefox.

Posted on
Mon May 12, 2014 10:21 am
matt (support) offline
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Re: Is indigodomo.net down? (not accepting logins)

Seems to be working/up on this side. It might be a character in your username or password that the backend isn't liking (but which we neglected to reject when created).

You can either try to create another account, or email us (indigo-support AT perceptiveautomation.com) your username and we can manually reset your password.

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Posted on
Mon May 12, 2014 10:37 am
jwelle offline
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Joined: Aug 21, 2013

Re: Is goPrism down? (not accepting logins)

I think I'm up again -- realized that 1Password was filling in the email as the username instead of the username itself. Still something odd, potentially -- will email you the details with the usernames in questions and you can see.

Thanks, Matt -- j.

Posted on
Sat Jun 07, 2014 10:45 am
bmcgowan13 offline
Posts: 67
Joined: Jan 13, 2013

Re: [ANSWERED] Is goPrism down? (not accepting logins)

My reflector down too. Not sure why--it's been up and running for almost a year. I can logon to reflector site but when I click on details it shows that the reflector is down.... Been about a week. Is it maintenance?

Posted on
Sat Jun 07, 2014 11:55 am
jay (support) offline
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Re: [ANSWERED] Is goPrism down? (not accepting logins)

Been up and running for the past week with only sporadic reports, all of which have been configuration or other issues. What are the exact symptoms? Have you tried both Indigo Touch and the web pages? Any errors in the event log when you restart the server?

Jay (Indigo Support)
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Posted on
Sat Jun 07, 2014 3:09 pm
bmcgowan13 offline
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Joined: Jan 13, 2013

Re: [ANSWERED] Is goPrism down? (not accepting logins)

Failed to get your reflector URL from the Prism Reflector server.

Check your Mac's Network settings to make sure this machine has Internet access and visit the http://prismreflector.com website for server outage information.

I can log onto the prism reflector--but when I click the link for details [To view this reflector, copy and paste, or click, on this url:] I get: Reflector connection is currently down.

Posted on
Sat Jun 07, 2014 5:13 pm
jay (support) offline
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Re: [ANSWERED] Is goPrism down? (not accepting logins)

I meant can you hit your reflector from the browser: http://YIOURREFLECTORNAME.indigodomo.net/

Jay (Indigo Support)
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Posted on
Sun Jun 08, 2014 6:14 am
bmcgowan13 offline
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Joined: Jan 13, 2013

Re: [ANSWERED] Is goPrism down? (not accepting logins)

Indigio still reports--

failed to create reflector connection: [Errno 1] Operation not permitted: '/Library/Application Support/Perceptive Automation/Indigo 6/Preferences/PrismReflector/id_rsa.pub'
Error reflector reconnection scheduled in 15 minutes

I can log onto the web page but when I hit the [Details] it shows it's down.

Posted on
Sun Jun 08, 2014 10:28 am
matt (support) offline
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Re: [ANSWERED] Is goPrism down? (not accepting logins)

bmcgowan13 wrote:
[Errno 1] Operation not permitted: '/Library/Application Support/Perceptive Automation/Indigo 6/Preferences/PrismReflector/id_rsa.pub'

You need to run our permission fixer app. You probably used Migration Assistant and/or updated your Mac or OS and the permissions got stomped on.

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Posted on
Mon Jun 09, 2014 4:42 am
bmcgowan13 offline
Posts: 67
Joined: Jan 13, 2013

Re: [ANSWERED] Is goPrism down? (not accepting logins)

That was it. Worked like a charm. Must have been on one of my last updates.

Thanks again for the speedy response.

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